The patient journey video summarises an ideal experience of a metaphorical patient interacting with their Health Care Home.
The purpose is to bring the HCH model of care to life and to demonstrate how this model of care works for individual’s and whānau.
Dr Andy Williams,
Feilding Health Care
Doctor Andy Williams at Feilding Health Care believes the HCH model of care works best when the clinician knows their patients. “If you know the patient, you can take the history over the phone, which means you just need to carry out the clinical examination upon arrival. It’s a more efficient way of operating.” One of the requirements of the HCH model, GP triage checks that the GP is available to their patients via phone for a specified time slot each day. This ensures continuity of care and more efficient patient management. The GPs are also encouraged to take ownership of their appointment books so that they have more control over their day, something Andy describes as essential to making the model work. He also believes the introduction of the patient portal re-establishes the patient/doctor relationship, by increasing patients’ direct access to their doctor, however it’s important the Doctor is already familiar with the patient before engaging these services.
