“This set of requirements marks a maturity for the programme, which until now has been delivered at a local area and within very broad parameters,”  - Dr Jeff Lowe Karori Medical Centre







The first Health Care Home practices were established in New Zealand around 2011, and 89 practices are now working towards achieving the Health Care Home requirements.

The Health Care Home model of requirements offers a national framework to help PHOs, practices and providers adopt and develop the Health Care Home model. These requirements formalise the journey through a maturity matrix and benchmarking measures.

Health Care Home can help take New Zealand’s health service forward, offering new tools and techniques to address the challenges it faces. We invite you to look at the benefits it offers to your organisation and community.

The Model of Care Requirements document sets out national credentialing and operational guidelines within a set of four key focus areas. 

  1. Ready access to urgent and unplanned care:
  2. Proactive care for those with more complex need:
  3. Better Routine and preventative care:
  4. Improved Business efficiency & sustainability