The Health Care Home programme is being rolled out across New Zealand, with 128 practices now using some or all of the Health Care Home model of care.  The new requirements guide sets out national credentialing and operational guidelines for PHOs, practices and providers within a set of four key focus areas (domains): 

  1. Ready access to urgent and unplanned care.
  2. Proactive care for those with more complex need.
  3. Better Routine and preventative care.
  4. Improved Business efficiency & sustainability

Representing the primary health care needs of over half the enrolled population of New Zealand, PHO collaborative members comprise Compass Health, Central PHO, Pegasus, Pinnacle, ProCare, Northland DHB, Manaia Health, and Te Tai Tokerau, with national supporting organisations, the Royal NZ College of General Practitioners (RNZCGP), GPNZ and the DHB Partners. The Collaborative is also developing national benchmarking measures to support continuous improvement. 

Against a backdrop of increased patient demand, a limited clinical workforce, and finite resources, our approach is designed to work over and above the traditional general practice models, delivering better outcomes for patients, clinicians and administrators. 

“A patient should now benefit from the same Health Care Home experience, whether they live in Otago or the Far North,” Dr Andrew Miller – Clinical Lead Northland DHB

More about Health Care Home 

A Health Care Home model of care requirements is now available, it sets out the Health Care Home service elements and characteristics of a Health Care Home practice over and above the traditional model.